Set your service area

Open Settings → Service coverage. You'll see four mode options:

• Suburbs — an explicit list of suburbs you service.
• Radius — a distance from a home base (e.g. 25km from Richmond).
• State — an Australian state or territory (e.g. anywhere in VIC).
• Nationwide — no geographic restriction.

Pick whichever best matches how you think about your service area. You can change mode at any time without losing the other settings.

Most local service businesses start here. Add every suburb you'll travel to, one per line. Our suburb directory covers every Australian suburb by name, so you can type in plain language — "Fitzroy North", "Surry Hills", "Sunnybank".

The AI matches loosely: "Fitzroy" matches both "Fitzroy" and "Fitzroy North" unless you explicitly list only one. If ambiguity matters, list them separately.

You can import a CSV list if you already have a coverage map elsewhere.

If your coverage is "anywhere within Nkm of my depot", radius mode is simpler than maintaining a suburb list. Set:

• Home base — a suburb or postcode
• Radius (km) — 10, 25, 50, 100, whatever fits

The AI calculates the great-circle distance (not driving distance) — fine for rough decisions but don't set it too tight if you're on one side of a river or mountain range. Add a small buffer (5–10km) for safety.

State mode is for businesses that service a whole state — e.g. a Sydney-based consultant who visits clients anywhere in NSW. The AI still asks for the suburb (so you can plan travel) but won't decline based on location.

Nationwide mode turns off location-based filtering entirely. Good for virtual services, national chains, or brands that ship/remote-serve anywhere. The AI skips the suburb question when not needed.

When a caller's suburb is outside your coverage, the AI:

1. Confirms the suburb out loud so there's no misunderstanding
2. Politely declines: "Unfortunately we don't currently service {suburb}"
3. Offers to take their details in case you expand later
4. Captures the lead with an Out of area tag

You can review these in Leads — if you see a cluster from one nearby suburb, that's a hint to expand.